1. Processing Time:

Orders are typically processed within 1-2 business days (excluding weekends and Finnish holidays) after payment confirmation.

2. Shipping Methods:

We offer Posti shipping options for domestic and international orders. Shipping costs and delivery times may vary based on the size of the package.

3. Domestic Shipping:

Standard Shipping: Estimated delivery within 2-4 business days.

Free Shipping: Available on orders over €100 (applies to domestic and Baltic countries orders only).

Delivery information can be monitored using Posti App.

4. International Shipping:

International shipping is available, and rates will be calculated at checkout. All orders are shipped from Figure Hub (Finland) to any EU Destination. No import duties or taxes will be charged upon arrival.

5. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking information.

Tracking information can be seen from https://www.posti.fi/en or Posti App for Finland based costumers.

6. Address Accuracy:

It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to incorrect or incomplete addresses.

7. Delays and Exceptions:

While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays. We appreciate your understanding in such situations.

8. Lost or Stolen Packages:

Figure Hub is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that someone is available to receive the package or provide a secure delivery location.

9. Returns and Refunds:

Please refer to our Return Policy for information on returns and refunds related to shipping issues.

10. Contact Information:

If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support at contact.figurehub@gmail.com

Note: This shipping policy is subject to change without notice. Please review our policies regularly for updates.

1. Returns Eligibility:

We accept returns within 15 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return:

Please contact our customer support team at contact.figurehub@gmail.com to initiate the return process.

Provide your order number, a clear description of the issue, and attach relevant photos.

3. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part.

We recommend using a trackable shipping service for your return.

4. Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If the return is approved, a refund will be processed to your original method of payment within 5-10 business days.

5. Exchanges:

If you would like to exchange an item, please contact our customer support team to discuss availability and arrangements.

Tracking information can be seen from https://www.posti.fi/en or Posti App for Finland based costumers.

6. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a return and refund.

7. Non-Returnable Items:

Certain items, such as gift cards or personalized collectables, are non-returnable.

8. Contact Information:

For any questions or concerns regarding returns, please contact our customer support team at contact.figurehub@gmail.com

By shopping at Animefigurehub, you agree to and accept the terms of our return policy.

Thank you for choosing Animefigurehub for your collectable figure purchases!